Shipping&Delivery

You will receive a shipping confirmation email with your tracking information as soon as your order ships. Please note: Delivery days are Mon-Friday only excluding public/bank holidays.

***Certain areas within the EU are remote areas and the shipping fee will vary. We will contact you if your area is a remote area.***

Delivery Time Frames = Processing Time + Shipping Time

Processing Time = 10 - 15 days;

Shipping Time = 3 - 10 days.

Shipping fee:

Standard Shipping: $14.99

Expedited Shipping: $24.99

FAQ

How can i track my order?

Please check your inbox for a shipping confirmation email, inside you will find your tracking number with a link below to track your order. Or you can send us an email and we will be more than happy to help!

My delivery was late, can i get a refund for the delivery?

We have very little control over your parcel once it leaves our warehouse. Please note that the delivery times listed above are only estimations. Pollyboutique is not responsible for any delays caused by the carrier, especially during high-volume periods.

Refusing delivery/or not collecting from the depot

Please be aware that if you refuse the delivery or its not collected it will be returned to us and the return return delivery fee will be deducted from your refund.

Please note taxes and duties may be charged for international orders (outside UK & Europe).

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
Returning items back to us from outside Europe - please be aware you will need to provide customs with the correct information on your return, please state that its returned goods with no value, we will not be held responsible if your return is returned back to you.